Services success story extends over more than thirty years with its birth on the very day of the re-opening of the Suez Canal in 1975. At that time Services was an affiliate to the Greek company Services International Services.
After the privatization of the shipping agency activities in Egypt in 1998, Services began a new chapter of its success story and started operating independently and was given the freedom to prove its excellence and widen the scope of its activities and coverage worldwide.
The range of services offered by Services includes international and domestic express delivery, freight forwarding, logistics, records and information Management solutions, e-services solutions, and online shopping services.
Innovation is deeply ingrained in our corporate culture, and has long been a driving force in the growth of Services services. It originally stems from listening to customers and developing new products and services that address market needs. At Services, creativity is celebrated and rewarded. Small and big ideas come from all levels of the company to achieve the highest levels of customer satisfaction.
Improving processes, eliminating bottlenecks and increasing efficiency of daily operations is an ongoing cycle in Services. We place high value on maintaining and enhancing quality in every facet of the organization. Therefore we have designed and implemented a quality management system to ensure a consistent level of high standards at all times, and we evaluate these standards regularly and work on technological and process innovations to improve upon them. The Services DQMS (Documented Quality Management System) complies with the requirements of the international standard of ISO 9001:2000 and includes a set of effective systems that measure customer satisfaction in order to ensure continuous service enhancement.
At Services, we believe that quality people produce consistently excellent service, and continuously innovate to meet customer needs, which is a cornerstone of our business. Therefore we strive to attract and maintain the best talents, while continuously nurturing and offering them opportunities to achieve and innovate.
In 2009, we laid out our goals for the future in our Strategy 2015, including our vision and mission for our company. Our vision emphasizes that we want to be The Logistics Company for Us and the States. This goes beyond the simple fact that, as a Professional company, we are present in over 10 sites and territories, or that we are often the very first logistics company to enter new areas in USA. Our vision stresses that we want to be the logistics provider people turn to – their first choice not only for all their shipping needs, but also as an employee or investor.
is to provide you, our clients & principals, with the highest standards of quality, professional integrity, and innovative solutions, to add tangible value to your business through offering integrated shipping and logistics services at highly competitive rates, and to strive to maximize your objectives.
is to uphold our prime position in Egypt’s maritime industry & to use our influential connections & international coverage, wealth of local knowledge & experience to continue to improve & expand our services not only for our benefit, but also for the benefits of our clients & principals without whom we can never realize our Mission or Vision.
We strongly believe that pursuing all of these goals is in our interest and in the interest of all our stakeholders: customers, employees, investors and the planet as a whole. We add value to people’s interaction with us, whether with excellent services or products, by engaging our employees and nurturing their talents. And, we show concern for our world and our communities with our various corporate responsibility programs under the motto of ‘Living responsibility’.